Return Policy

1. Right to Return

If you change your mind about a purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

This policy applies to customers purchasing products for personal use.

To request a return, please contact us at:

Email: info@amelialeo.com

Please note that your return request must be approved by us before you send any products back.

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law, including your rights in relation to products that are faulty, unsafe, significantly different from their description, or otherwise fail to meet consumer guarantees.

2. Return Conditions

To be eligible for a change-of-mind return, the following conditions apply:

The product must be unused and undamaged and include all original parts, accessories, and packaging where reasonably possible.
The product may only have been handled or tried to the extent reasonably necessary to determine its suitability, similar to how you would inspect an item in a physical store.
Products must not show signs of wear, washing, staining, damage, or misuse.
Products subject to hygiene requirements must be returned in a clean and hygienic condition.
Products that are faulty or do not comply with Australian Consumer Law may be eligible for a remedy regardless of the conditions applicable to change-of-mind returns.

Note: For change-of-mind returns, the customer is responsible for the return shipping costs, unless otherwise required by law or agreed by us.

3. Return Procedure

Please email info@amelialeo.com with the following information:

Order number
Reason for the return
Photo of the item, where applicable
Customer name and delivery address

We will provide you with the correct return address and return instructions.

Do not send any item back before receiving confirmation from us and the correct return address.

Once your returned item has been received, we will inspect it and process the return within 7 business days.

We reserve the right to refuse a change-of-mind return where the product has been used, damaged, or handled beyond what is reasonably necessary to inspect or try the product.

4. Refunds

Once we have received and inspected your returned product, we will notify you whether your return has been approved.

If approved, your refund will generally be processed within 7 business days.

Refunds will normally be issued using the same payment method used for the original purchase.

For change-of-mind returns, original shipping costs are generally non-refundable, unless otherwise required by applicable law.

Where a product is faulty or otherwise covered by the Australian Consumer Law, we will provide the appropriate remedy required by law.

5. Exceptions

Certain products may not be eligible for a change-of-mind return, including:

Custom-made or personalised products
Sealed products that cannot be returned for health or hygiene reasons where the seal has been broken
Products that have been damaged through misuse, improper handling, or negligence

These restrictions do not limit your rights under the Australian Consumer Law.

6. Additional Information

For change-of-mind returns, return shipping costs are generally the responsibility of the customer.

If you believe that your product is faulty, damaged, or does not comply with the Australian Consumer Law, please contact us before returning the product so we can assist you with the appropriate remedy.

If you have any questions regarding returns, refunds, or cancellations, please contact us at: